Terms & Conditions

All Terms and Conditions noted below are to be applied to the use of this website. By using this website, you acknowledge that you have read, understood, and agree with our terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website. We reserve the right to alter these terms and conditions at any time for any reason without additional notifications to customers.

Your Personal Information

We process all of the personal data you provide through our website in accordance with the terms of our Privacy Policy. Please ensure that all of the information you provide us with through our website including any username and password is kept safe, secure and confidential.

Terms of Sale

By placing an order, you are agreeing to purchase a product at the indicated price. The website is available only to individuals who are at least 16 years old. To place an order, you must be over 18 years old. You are required to pay the full amount of the price for the goods that you order before your order can be processed. Once payment is received by us, we accept your order and send a confirmation email to the email address provided in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Payment Policy

We use a payment gateway called PayFast that ensures encrypted and safe transactions. All payment are made in ZAR (South African Rands). We accept payment via debit/cheque cards, credit cards, and InstantEFT. PayFast ensures transactions on South African websites are safe and secure. See PayFast website (www.payfast.co.za) for more information.

Shipping and Delivery Policy

We currently do not ship internationally, but only ship within the borders of South Africa using Dawn Wing courier service. The cost of shipping is free on orders over R500 within South Africa only, and R100 flat-rate on orders under R500 within South Africa only.

All orders are usually shipped within 14 business days. This time is needed to process and manufacture your order. Although we do our best to ship your items during this time frame, shipping dates are not guaranteed as the products are handcrafted and may require additional time to manufacture. If we anticipate your order to take longer than 14 working days to manufacture, we will inform you via email.

Dawn Wing courier service usually delivers within 24-72 hours (1-3 business days) after shipping. Once your order is shipped, we will email you the tracking number for your order, and a link to track the order on the Dawn Wing website. When your order has been shipped, you will receive an SMS from Dawn Wing notifying you of the date and time of delivery.

If you refuse a shipment from absolutelyafrica, you are responsible for the original shipment charges, and the cost of Dawn Wing returning the package to us. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Return and Refund Policy

We only accept returns for unused items. Please contact us via email, send us your purchase information and provide us with the tracking number. Returns are dealt with on a case-by-case basis. Any return and refund must be claimed within 10 days from the date of receiving of item. Please note: shipping costs are not refunded.

The returned items must be sent back in their original packaging along with all supplementary materials. The items must be undamaged, not worn or altered in any way, and have all the original tags attached. If the item does not fit these requirements it will not be accepted and will be sent back to the customer at their own cost.

Payment cancellation and refund (with a 15% reduction for administration costs) is possible only before goods are shipped. If for any reason you did not receive your order or if it arrived significantly not as described, please contact us and we’ll provide you with further instructions on the return and refund process.

Liability and Compensation

absolutelyafrica.co.za will not be held responsible for any harm, damage or death caused directly or indirectly by absolutelyafrica products or materials.

Third Party Content and Third Party Sites

This website may contain links to other websites, which are not operated by absolutelyafrica.co.za. We have no control over the linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.

Colours

We make all reasonable efforts to accurately display the attributes of our products, including colour and pattern composition. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

Furthermore, as items are handmade the measurements of products are approximations and may vary slightly. The pattern composition of beadwork may also vary slightly as items are handmade.

Make Sure You Are up to Date

We reserve the right to change the terms on which our website and goods are offered at any time. Any changes to our legal terms and conditions will take effect immediately when they are placed on our website and will apply to all future use of our website. Please check the Terms & Conditions and our policies regularly, as they may have changed since your last visit.

Company Information

Name: Prudence Reichling CC T/A absolutelyafrica

Registration number: 2005 / 094928 / 23

Address: Shop 12A, Umhlanga Centre, 185 Ridge Road, Umhlanga Rocks, KwaZulu-Natal, South Africa, 4320

Email: sales@absolutelyafrica.co.za